Culturally Informed Technology Development Assessment

Culturally Informed Technology Development

Self-Assessment Quiz

Building and growing a global technology company means that your technology will likely touch individuals from all cultural, socio-economic, and generational backgrounds. The products that see the most success are those that can be easily adopted by anyone that touches it.

Culturally Informed Technology Development is the practice of ensuring that your technology products are easily accessible and adoptable by incorporating culturally competent design and support. Leverage the Culturally Informed Technology Development (CITD) Self-Assessment Quiz below to determine if your products are ready to compete in a global market.

Instructions

For each statement, rate your organization on a scale from 1 (Not at all) to 5 (Fully implemented) where:

1 = Not Implemented / Significant Gaps

2 = Minimal Implementation / Many Gaps

3 = Moderately Implemented / Some Gaps

4 = Largely Implemented / Minor Gaps

5 = Fully Implemented / Best Practices in Place

After rating each statement, sum the scores for each section. You can then compare your scores against the provided benchmarks to see where your organization stands and identify areas for improvement.

Self-Assessment Quiz

Onboarding Materials

Ensures that all new users can easily understand and begin using your product, regardless of their technical expertise or cultural background.

Criteria	Rating (1-5)	Comments/Examples
Plain Language & Simplicity: Are instructions written in clear, non-technical language?
Step-by-Step Guides: Are there detailed, easy-to-follow tutorials (written, video, or interactive)?
Multilingual Support: Are onboarding materials available in multiple languages?
Culturally Adapted Content: Are examples, imagery, and context culturally diverse and inclusive?
Multiple Learning Formats: Are materials offered in various formats (text, audio, video) to suit different learning styles?

Section 1 Total Score: 0 / 25

Helpdesk/Support Materials

Provide robust, accessible, and culturally competent support to assist users across all technical backgrounds.

Criteria	Rating (1-5)	Comments/Examples
Multi-Channel Support: Is support offered through phone, email, chat, and self-help resources?
Culturally Competent Support Staff: Are support teams trained in cultural awareness and inclusive communication?
Accessible Documentation: Are FAQs, troubleshooting guides, and video tutorials written in plain language and easy to follow?
Feedback Mechanisms: Is there an easy way for users to provide feedback on support experiences?
Adaptive Support: Are support materials tailored to different technical proficiency levels?

Section 2 Total Score: 0 / 25

User Experience / Design

Ensure the product's interface and design are intuitive, inclusive, and culturally resonant for a diverse user base.

Criteria	Rating (1-5)	Comments/Examples
Intuitive Interface: Is the design straightforward and easy to navigate for all users?
Inclusive Visuals: Are diverse images, icons, and graphics used that resonate with various cultural backgrounds?
Responsive & Adaptive Design: Does the product work well on different devices and screen sizes?
User Testing with Diverse Groups: Are usability tests conducted with participants from varied cultural and technical backgrounds?
User Feedback Integration: Is there a system to continuously integrate feedback into design updates?

Section 3 Total Score: 0 / 25

Accessibility

Design products that are fully accessible to users with disabilities and those with low technical comfort, ensuring compliance with recognized standards.

Criteria	Rating (1-5)	Comments/Examples
Standards Compliance: Does the product adhere to recognized accessibility guidelines (e.g., WCAG)?
Assistive Features: Are features like screen readers, text-to-speech, adjustable text sizes, and high-contrast modes integrated?
Alternative Navigation Options: Is there support for keyboard-only navigation, voice commands, etc.?
User-Centered Accessibility Testing: Are users with disabilities involved in the design and testing process?
Continuous Improvement: Is there a process in place for regular accessibility audits and updates?

Section 4 Total Score: 0 / 25

Almost Done!

Please provide your information to see your assessment results.

Your Assessment Results

Onboarding Materials

Score: 0 / 25

Helpdesk/Support Materials

Score: 0 / 25

User Experience / Design

Score: 0 / 25

Accessibility

Score: 0 / 25

Overall Assessment Score

Not Rated

Interpreting Your Score:

🔹 80-100 → Your organization is leading in culturally informed technology development. Best practices are in place, and your product is highly accessible and user-friendly across diverse cultural contexts.
🔹 60-79 → A strong foundation exists, but there are opportunities for refining some aspects. Consider targeted improvements in areas with lower scores.
🔹 40-59 → While some culturally informed practices are in place, significant enhancements are needed to better serve diverse users.
🔹 Below 40 → Major gaps exist. Prioritize a comprehensive review and overhaul of your product's onboarding, support, design, and accessibility practices.

Next Steps:

Review Comments: Analyze the qualitative comments provided for each section to pinpoint specific improvement areas.
Action Plan: Develop a strategic plan to address gaps, including training, redesign initiatives, and resource development.
Follow-Up: Schedule periodic reassessments using this tool to track progress and update practices as needed.